Your online medical consultation, with no waiting rooms
Consultation and treatment, 100% online. Tell us about your case with a clinical questionnaire that only takes a few minutes. A registered doctor reviews it personally and replies in writing with their assessment and a plan tailored to you.
- Registered doctors
- Encrypted health data
- No video call
How it works
From your question to a doctor's reply, step by step
No appointments, no waiting rooms and no video calls. You choose when, and you do it all from your phone.
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Questionnaire
Choose the treatment for your consultation and answer a few questions about your health, your symptoms and your goals. No appointment needed, right from your phone.
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Medical review
A registered doctor studies your answers one by one. If they need any more information, they’ll write to you in your private area.
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Treatment prescription
You receive the doctor’s assessment and your treatment plan with clear instructions in writing, in less than 15 minutes.
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Follow-up
Write to the doctor from your patient area to ask questions and adjust the plan whenever needed.
- 5 min to complete the questionnaire
- 100% online no video call, no waiting
- Registered doctors review every case
Medical team
Serious medicine, even at a distance
Online consultations aren't right for everything, and we'd rather tell you so. Every case is assessed by a doctor who decides, on clinical grounds, whether it can be treated remotely or whether you need an in-person visit.
- Every case is assessed by a registered doctor, not an algorithm
- Your answers, messages and history are stored encrypted
- If your case isn't suitable for an online consultation, we'll tell you clearly
- This is not an emergency service: in an emergency, go to an emergency department or call the emergency number in your country
Reviews
What our patients say
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“It was the first time I’d seen a doctor about anything online and I had my doubts. It was all straightforward: a clear questionnaire, a written reply from a doctor who had obviously read my case, and the chance to ask about anything I didn’t understand. I did it all from my phone without any hassle.”
First online consultation -
“From the start they made it clear what can and can’t be dealt with in writing, and I liked that. The questionnaire asks its questions respectfully, and the doctor replies calmly and explains the reasoning behind each recommendation. I came back later about something else and the experience was just as good.”
Several consultations -
“I’ve had two consultations and both were handled with the same care: clear questions, simple instructions and a detailed reply. When I wrote later to let the doctor know how I was getting on, he took it into account and adjusted whatever was needed.”
Two consultations -
“Being able to keep talking to the doctor after the first reply is what I value most. I’ve written to him several times to tell him how I was getting on and I’ve always had an answer tailored to my case, not a template. It’s reassuring to know there’s someone on the other end.”
Follow-up by message -
“For me, discretion came first. The emails I get only say there’s news in my private area, without mentioning why, and nobody outside the medical team sees my answers. I was able to consult about something sensitive with complete peace of mind.”
Discretion
FAQ
We answer your questions
How it works
How does the online consultation work?
You choose the reason for your consultation and answer a clinical questionnaire of around 5 minutes, designed by doctors for that specific problem. A registered doctor reviews your answers and replies in writing in your patient area, with their assessment and your treatment plan. We email you when your reply is ready, without ever mentioning the reason for your consultation.
What is Consultation and treatment?
It is the DuDoctor service that combines, in a single step, a consultation with a registered doctor and your treatment: you fill in an online questionnaire and receive their written reply in less than 15 minutes, with follow-up messages included.
How long does the doctor take to reply?
Our aim is to reply in less than 15 minutes. If the doctor needs any further information to assess your case, they will write to you first in your patient area, so keep an eye on the email address you have given us.
Do I need an appointment or a video call?
No. The whole process is in writing: you answer the questionnaire whenever suits you and read the doctor's reply whenever you like, from your phone or computer. And the conversation does not end there: if you have questions about the reply or want to report how you are getting on, you can write to the doctor from your patient area and attach images or documents if needed.
Safety and medical judgement
Who reviews my consultation?
A registered doctor. No reply is automatic: a person with medical training reads your full case, decides whether it can be handled remotely and signs their reply. If you write later in your consultation thread, it is also the medical team who answers.
Does the consultation include a treatment prescription?
Yes. A registered doctor reviews your health, your medication and your medical history and, in less than 15 minutes, replies in writing with your treatment prescription: how to follow it and what to watch for.
What happens if my case cannot be treated online?
The doctor will tell you clearly and explain what kind of care you need: your family doctor, an in-person specialist or, if there are warning signs, an emergency department. Some problems require a physical examination or tests, and recognising that is part of good medical care.
Can I use this service if I have an emergency?
No. This service does not handle emergencies and replies are not immediate. If you have chest pain, difficulty breathing, bleeding, loss of consciousness or any other serious symptom, go to an emergency department or call the emergency number in your country.
Privacy and data
Who can see my answers and my photos?
Only you and the service's medical team. The photos and documents you attach are not public or reachable through a link: they are only shown after logging in and checking that whoever requests them has permission to see them.
How is my health data protected?
Your answers, your messages and your medical history are stored encrypted, and the connection to the website is encrypted too. The emails we send you never include information about your health: they simply let you know there is news in your private area.
Can I download or delete my data?
Yes. From your patient area you can view and correct your details and download a complete copy. You can also ask us to erase them; bear in mind that healthcare regulations require medical records to be kept for a minimum period. You will find full details in the privacy policy.
Start your consultation today
Answer the questionnaire in a few minutes and a registered doctor will reply in less than 15 minutes.